Class 12 Business Studies - Chapter 11: Marketing MCQ Questions

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Your Class 12 Business Studies Study Path

Question 1

Consumers should use ISI marked electrical appliance is an example of

A Right to be heard

B Right to choose

C Right to safety

D Right to be informed

Question 2

The consumer has a right to get relief in case of defective goods or deficient services as per the________________

A Right to seek redressal

B Right to be heard

C Right to choose

D Right to be informed

Question 3

Who can file a complaint under the Consumer Protection Act, 1986?

A All of the above

B Any consumer

C Any registered consumers association

D A legal her of a deceased consumer

Question 4

_____ are set up in each district by the State Government concerned.

A None of the above

B State Commission

C National Commission

D District Forums

Question 5

A complaint can be filed against ______ who adopt(s) unfair trade practices.

A Consumer

B Trader and Manufacturer

C Manufacturer only

D Trader only

Question 6

In case an aggrieved consumer is not satisfied with the decision of the State Commission, he can make a further appeal in

A All of the above

B Supreme Court of India

C District Forum

D National Commission

Question 7

______ mark is used for electrical products.

A Agmark

B ISO

C FPO

D ISI

Question 8

_______ is set up by the Central Government

A None of the above

B National commission

C District forum

D State commissions

Question 9

Which of the following statements is not true with regard to the National Commission?

A Where the aggrieved party was not satisfied with the order of the National Commission, the case can be taken to the Supreme Court of India.

B A complaint can be made to the National Commission when the value of the goods or services in question, along with the compensation claimed, exceeds crore.

C The members are appointed by the Central Government.

D It consists of a President and at least five other members, one of whom should be a woman.

Question 10

The state commissions are set up in each state by ________

A State Government

B Central Government

C High court

D Supreme court

Question 11

______ means any person who buys any goods for personal use or hires or avails of any services for a consideration.

A Service Provider

B Trader

C Manufacturer

D Consumer

Question 12

Rights of a consumer are protected under __________________

A Consumer Protection Act, 1982

B Consumer Protection Act, 1988

C Consumer Protection Act, 1986

D Consumer Protection Act, 1984

Question 13

A consumer has a right to file a complaint and to be heard in case of dissatisfaction with goods or services according to the ___________

A None of the above

B Right to be heard

C Right to choose

D Right to Seek redressal

Question 14

In case a consumer is not satisfied with the order passed in the State Commission, he can further make an appeal in the National Commission within a time period of

A 45 days

B 30 days

C 20 days

D 10 days

Question 15

A District Forum has jurisdiction to entertain a consumer complaint involving product value:

A Above â‚¹ 1 crore

B Between â‚¹ 20 lakh and â‚¹ 1 crore

C Up to â‚¹ 10 lakh

D Up to â‚¹ 20 lakh

Question 16

Consumers can ask anything regarding date of manufacture, price, quantity etc., is an example of _____________

A Right to be heard

B Right to safety

C Right to choose

D Right to be informed

Question 17

NGOs are __________

A Service providing organisations

B Profit making organisations

C Non-profit organisations

D Government organisations

Question 18

Rights of a consumer are protected under _________

A Consumer Protection Act, 1984

B Consumer Protection Act, 1988

C Consumer Protection Act, 1986

D Consumer Protection Act, 1982

Question 19

Question 17.

A Right to get discount

B Right to seek redressal

C Right to safety

D Which one of the following is not a consumer right?

Question 20

________A standardised mark is printed on jewellery.

A Hallmark

B ISI

C ISO 2009

D Agmark

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Class 12 Business Studies - Chapter 11: Marketing MCQ Questions

Your Class 12 Business Studies Study Path

Consumers should use ISI marked electrical appliance is an example of

The consumer has a right to get relief in case of defective goods or deficient services as per the________________

Who can file a complaint under the Consumer Protection Act, 1986?

_____ are set up in each district by the State Government concerned.

A complaint can be filed against ______ who adopt(s) unfair trade practices.

In case an aggrieved consumer is not satisfied with the decision of the State Commission, he can make a further appeal in

______ mark is used for electrical products.

_______ is set up by the Central Government

Which of the following statements is not true with regard to the National Commission?

The state commissions are set up in each state by ________

______ means any person who buys any goods for personal use or hires or avails of any services for a consideration.

Rights of a consumer are protected under __________________

A consumer has a right to file a complaint and to be heard in case of dissatisfaction with goods or services according to the ___________

In case a consumer is not satisfied with the order passed in the State Commission, he can further make an appeal in the National Commission within a time period of

A District Forum has jurisdiction to entertain a consumer complaint involving product value:

Consumers can ask anything regarding date of manufacture, price, quantity etc., is an example of _____________

NGOs are __________

Rights of a consumer are protected under _________

Question 17.

________A standardised mark is printed on jewellery.

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