Explain the significance of the Consumer Protection Act, 2019. How is it different from the 1986 Act?
The Consumer Protection Act, 2019 was enacted to provide more robust protection to consumers, addressing the growing complexity of the market, especially in e-commerce. The key features include the establishment of the Central Consumer Protection Authority (CCPA) to regulate unfair trade practices, and the introduction of product liability—holding manufacturers accountable for defective products. The 2019 Act also enables the filing of complaints electronically and expands the jurisdiction of consumer courts, allowing consumers to file complaints at their place of residence rather than the seller’s location. This makes redressal mechanisms more accessible. Moreover, the 2019 Act includes provisions for mediation, providing an alternative dispute resolution mechanism that is quicker and less expensive compared to formal litigation, a feature absent in the 1986 Act.
Mrs. Mathur sent a jacket to a laundry shop in January 2018. The jacket was purchased at a price of ₹4,500. She had previously sent the jacket for dry cleaning with Shine Dry Cleaners and the jacket was cleaned well. However, she noticed that her jacket had white discoloration marks when she collected the jacket this time. On informing the dry cleaner, Mrs. Mathur received a letter confirming that discolouration indeed appeared after the jacket was dry cleaned. She contacted the dry cleaner multiple times and requested for compensation for discoloured jacket but to no avail.
Upon Consumer court’s intervention, Shine Dry Cleaners agreed to compensate ₹2,500 to Mrs. Mathur for the discoloured jacket.
a. Which right was exercised by Mrs. Mathur at the first instance.
b. Name and explain the right which helped Mrs. Mathur to avail the compensation.
c. State which consumer responsibility has been fulfilled by Mrs. Mathur in the above case.
d. State any other two responsibilities to be assumed by the consumers.
Under which consumer right does a business firm set up consumer grievance cell?
Explain the redressal mechanism available to consumers under the Consumer Protection Act, 1986.
FSSAI (Food Safety and Standards Authority of India) has made a proposal for hotels and other food outlets to declare the kind of oil/fat used in cooking each of the food items on their menus. Name and explain the Consumer Right being reinforced by this proposal.
Name the component of product mix that helps the consumer to exercise the right to information.
Who can file a complaint in a consumer court?
Which quality certification mark is used for agricultural products?
Enumerate the various Acts passed by the Government of India which help in protection of consumers’ interests.
State any two relief available to consumers under CPA.
Explain the role of consumer organisations and NGOs in protecting and promoting consumer’s interest.
How does planning provide direction?
What is meant by staffing?
Identify the network of social relationships which arises spontaneously due to interaction at work.
What is informal communication?
State the meaning of controlling.
What is meant by capital structure?v
What is meant by management?
What is a Treasury Bill?
State any two advantages of branding to marketers of goods and services?
What makes principles of management flexible?
A firm plans in advance and has a sound organisation structure with efficient supervisory staff and control system but on several occasion it finds that plans are not being adhered to. It leads to confusion and duplication of work. Advise remedy.
A reputed hostel, Gyan Pradhan provides medical aid and free education to children of its employees. Which incentive is being highlighted here? State its category and name any two more incentives of the same category.
Rama Stationery Mart has made a decision to make all the payments by e-transfers only. Identify the type of plan adopted by Rama Stationery Mart.
Discuss how changes in government policies can affect the business environment.
State the basic features of management as a profession.
India’s largest domestic investor Life Insurance Corporation of India has once again come to government’s rescue by subscribing 70% of Hindustan Aeronautics’ ₹4,200-crore initial public offering.
a. Which market is being reflected in the above case?
b. State which method of floatation in the above identified market is being highlighted in the case? (Primary Market)
c. Explain any two other methods of floatation. (Private Placement, Offer through prospectus, offer for sale).
If an organisation does not provide the right place for physical and human resources in an organisation, which principle is violated? What are the consequences of it?
Why is controlling considered a backward-looking function?
Distinguish between the product concept and production concept of marketing.
Ramnath is into the business of assembling and selling of televisions. Recently he has adopted a new policy of purchasing the components on three months credit and selling the complete product in cash. Will it affect the requirement of working capital? Give reason in support of your answer.