Class 12 Business Studies - Chapter Consumer Protection NCERT Solutions | What are the responsibilities of a consu
What are the responsibilities of a consumer?
Following are the responsibilities of a consumer:
- A consumer should be aware about the various goods and services available in the market, so that he can make a wise choice by comparing their features and prices.
- A consumer must always buy standardized goods as they provide quality assurance. Thus, look for ISI mark on electrical goods, FPO mark on food products, hallmark on jeweler, etc.
- A consumer must learn about the various risks associated with the use and maintenance goods. He must follow the manufacturer’s instructions carefully.
- A consumer must read the labels carefully, so as to have complete information about the price, quantity, ingredients, usage, contents, expiry date, etc.
- A consumer must ensure that he gets a fair deal.
- A consumer should be honest in his dealings, choose legal goods and discourage unscrupulous practices like black-marketing, hoarding, etc.
- A consumer should always ask for a cash memo, as it is the proof of purchase required at the time of taking any action against a fraudulent seller/manufacturer.
- A consumer must file a complaint in case of any shortcoming in goods or services availed.
- A consumer should take initiative to form consumer societies that can take active part in educating consumers and safeguarding their interests.
- A consumer should respect the environment and avoid creating pollution.
More Questions From Class 12 Business Studies - Chapter Consumer Protection
- Q:-
Mrs. Mathur sent a jacket to a laundry shop in January 2018. The jacket was purchased at a price of ₹4,500. She had previously sent the jacket for dry cleaning with Shine Dry Cleaners and the jacket was cleaned well. However, she noticed that her jacket had white discoloration marks when she collected the jacket this time. On informing the dry cleaner, Mrs. Mathur received a letter confirming that discolouration indeed appeared after the jacket was dry cleaned. She contacted the dry cleaner multiple times and requested for compensation for discoloured jacket but to no avail.
Upon Consumer court’s intervention, Shine Dry Cleaners agreed to compensate ₹2,500 to Mrs. Mathur for the discoloured jacket.
a. Which right was exercised by Mrs. Mathur at the first instance.
b. Name and explain the right which helped Mrs. Mathur to avail the compensation.
c. State which consumer responsibility has been fulfilled by Mrs. Mathur in the above case.
d. State any other two responsibilities to be assumed by the consumers. - Q:-
Under which consumer right does a business firm set up consumer grievance cell?
- Q:-
Explain the redressal mechanism available to consumers under the Consumer Protection Act, 1986.
- Q:-
FSSAI (Food Safety and Standards Authority of India) has made a proposal for hotels and other food outlets to declare the kind of oil/fat used in cooking each of the food items on their menus. Name and explain the Consumer Right being reinforced by this proposal.
- Q:-
Name the component of product mix that helps the consumer to exercise the right to information.
- Q:-
Who can file a complaint in a consumer court?
- Q:-
Which quality certification mark is used for agricultural products?
- Q:-
Enumerate the various Acts passed by the Government of India which help in protection of consumers’ interests.
- Q:-
State any two relief available to consumers under CPA.
- Q:-
Explain the role of consumer organisations and NGOs in protecting and promoting consumer’s interest.
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