Class 12 Business Studies - Chapter Consumer Protection NCERT Solutions | Who is a consumer as per CPA?

Mrs. Mathur sent a jacket to a laundry shop in January 2018. The jacket was purchased at a price of ₹4,500. She had previously sent the jacket for dry cleaning with Shine Dry Cleaners and the jacket was cleaned well. However, she noticed that her jacket had white discoloration marks when she collected the jacket this time. On informing the dry cleaner, Mrs. Mathur received a letter confirming that discolouration indeed appeared after the jacket was dry cleaned. She contacted the dry cleaner multiple times and requested for compensation for discoloured jacket but to no avail.

Upon Consumer court’s intervention, Shine Dry Cleaners agreed to compensate ₹2,500 to Mrs. Mathur for the discoloured jacket.

a. Which right was exercised by Mrs. Mathur at the first instance.
b. Name and explain the right which helped Mrs. Mathur to avail the compensation.
c. State which consumer responsibility has been fulfilled by Mrs. Mathur in the above case.
d. State any other two responsibilities to be assumed by the consumers.

Under which consumer right does a business firm set up consumer grievance cell?

Explain the redressal mechanism available to consumers under the Consumer Protection Act, 1986.

FSSAI (Food Safety and Standards Authority of India) has made a proposal for hotels and other food outlets to declare the kind of oil/fat used in cooking each of the food items on their menus. Name and explain the Consumer Right being reinforced by this proposal.

Name the component of product mix that helps the consumer to exercise the right to information.

Who can file a complaint in a consumer court?

Which quality certification mark is used for agricultural products?

Enumerate the various Acts passed by the Government of India which help in protection of consumers’ interests.

State any two relief available to consumers under CPA.

Explain the role of consumer organisations and NGOs in protecting and promoting consumer’s interest.

How does planning provide direction?

What is meant by staffing?

Identify the network of social relationships which arises spontaneously due to interaction at work.

What is informal communication?

State the meaning of controlling.

What is meant by capital structure?v

What is meant by management?

What is a Treasury Bill?

State any two advantages of branding to marketers of goods and services?

What makes principles of management flexible?

Critically analyze Fayol's 14 Principles of Management and their application in contemporary organizations.

Explain the elements of communication in directing.

Explain the term ‘Trading on Equity’.

Lalita wants to buy shares of Akbar Enterprises, through her broker Kushvinder. She has a Demat Account and a bank account for cash transactions in the securities market. Discuss the subsequent steps involved in the screen-based trading for buying and selling of securities in this case.

“Money Market is essentially a Market for short term funds.” Discuss.

Explain the term ‘Trading on Equity’? Why, when and how it can be used by company.

Explain the following terms:
a. Liberalisation
b. Privatization
c. Globalisation

A firm plans in advance and has a sound organisation structure with efficient supervisory staff and control system but on several occasion it finds that plans are not being adhered to. It leads to confusion and duplication of work. Advise remedy.

What is a Financial Market?

Describe the steps involved in developing a marketing strategy.