Explain the redressal mechanism available to consumers under the Consumer Protection Act, 1986.
For the redressal of consumer grievances, the Consumer Protection Act, 1986 provides for setting up of a three-tier machinery at the district, state and the national levels. These agencies are:
1. District Forum or District Consumer Dispute Redressal Forum
2. State Commission or State Consumers Disputes Redressal Commission
3. National Commission or National Consumer Disputes Redressal Commission
Mrs. Mathur sent a jacket to a laundry shop in January 2018. The jacket was purchased at a price of ₹4,500. She had previously sent the jacket for dry cleaning with Shine Dry Cleaners and the jacket was cleaned well. However, she noticed that her jacket had white discoloration marks when she collected the jacket this time. On informing the dry cleaner, Mrs. Mathur received a letter confirming that discolouration indeed appeared after the jacket was dry cleaned. She contacted the dry cleaner multiple times and requested for compensation for discoloured jacket but to no avail.
Upon Consumer court’s intervention, Shine Dry Cleaners agreed to compensate ₹2,500 to Mrs. Mathur for the discoloured jacket.
a. Which right was exercised by Mrs. Mathur at the first instance.
b. Name and explain the right which helped Mrs. Mathur to avail the compensation.
c. State which consumer responsibility has been fulfilled by Mrs. Mathur in the above case.
d. State any other two responsibilities to be assumed by the consumers.
Under which consumer right does a business firm set up consumer grievance cell?
FSSAI (Food Safety and Standards Authority of India) has made a proposal for hotels and other food outlets to declare the kind of oil/fat used in cooking each of the food items on their menus. Name and explain the Consumer Right being reinforced by this proposal.
Name the component of product mix that helps the consumer to exercise the right to information.
Who can file a complaint in a consumer court?
Which quality certification mark is used for agricultural products?
Enumerate the various Acts passed by the Government of India which help in protection of consumers’ interests.
State any two relief available to consumers under CPA.
Explain the importance of consumer protection from the point of view of a business.
What are various ways in which the objective of consumer protection can be achieved?
How does planning provide direction?
What is meant by staffing?
Identify the network of social relationships which arises spontaneously due to interaction at work.
What is informal communication?
State the meaning of controlling.
What is meant by capital structure?v
What is meant by management?
What is a Treasury Bill?
State any two advantages of branding to marketers of goods and services?
What makes principles of management flexible?
Discuss in detail how management can be considered a profession.
A production manager at top level in a reputed corporate, Mr. Rathore holds the responsibility for ordering raw material for the firm. While deciding on the supplier for the financial year 2017-18, he gave the order to his cousin at a higher price per unit instead of the firm’s usual supplier who was willing to lower the rates for the order. Which principle of management was violated by Mr. Rathore? What are the positive impacts of following the above identified principle?
Decentralisation is an optional policy. Explain why an organisation would choose to be decentralised.
State any one situation in which an organisation’s control system loses is effectiveness.
‘Planning is looking ahead and controlling is looking back.’ Comment.
What is a divisional structure? Discuss its advantages and limitations.
Discuss the relevance of Taylor and Fayol’s contribution in the contemporary business environment.
National Digital Library of India (NDL India) is a pilot project initiated by the HRD ministry. It works towards developing a framework of virtual repository of learning resources with a single-window search facility. It provides support to all academic levels including researchers, life-long learners and differently-abled learners free of cost. State the dimensions of business environment highlighted above.
Discuss the relationship between planning and controlling.
Define current assets? Give four examples of such assets.