Question 5

Explain the role of consumer organisations and NGOs in protecting and promoting consumer’s interest.


Consumer organisations and NGOs perform several functions for the protection and promotion of interest of consumers. These include:

  • Creating awareness about consumer rights by organising training programmes, seminars and workshops.
  • Imparting knowledge about consumer problems, legal reporting and reliefs available by publishing periodicals and publications.
  • Carrying out comparative testing of consumer products in accredited laboratories and publishing the results for the general benefits.
  • Encourage consumers to take action against any unfair or unscrupulous activity of the seller.
  • Providing consumers legal assistance by providing aid, advice, etc to seek legal remedy.
  • Filing complaints in appropriate courts on behalf of consumers.
  • Taking initiative for filing case in the interest of general public.

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